Frequently asked questions

Each guide sets their own price: currently from 300 ₽ to 36,000 ₽ per 15–120-minute session. You see the final price before you pay.

Karma is Venera's bonus points (1 Karma = 1 ₽); you earn them by inviting friends. To invite a friend, open Karma & invites in your account and send them your invitation link: once your friend completes their first paid session, you get 500 Karma. Karma can cover up to 30% of the price of a session; the rest is paid by card.

No. You can choose a guide, pay and hold the video session right on veneramagic.ru. The Venera app for iPhone and Android is optional.

Venera is a space where you can find verified guides in self-discovery, personal development and mindful practices. You choose a guide you like, book a consultation, chat and hold a session via video call — all inside the app.

You can use filters by area (for example, “Self-discovery”), topic (“Relationships”), price or rating. We also recommend watching guides' video cards and reading reviews from other users.

We carefully select each guide: we check profiles, experience, certificates (if any) and conduct a short interview. We also have a Code of Ethics that rules out harmful advice and manipulation.

Payment is made inside the app by bank card through a secure payment gateway. Bonus points can cover up to 30% of the consultation price; the rest is paid by card.

Bonus points are Venera's internal currency (1 point = 1 ₽). You earn them by inviting friends: 500 points when a friend you invite completes their first paid session. Bonus points can cover up to 30% of a consultation price; the rest is paid by card.

A full refund is available before the consultation starts. You can cancel a paid consultation yourself in “My consultations” no later than one hour before it starts — the money and bonus points are returned automatically. If less than an hour is left, the practitioner does not attend, or the service cannot provide the consultation, email general@quantum-dev.ru with your booking number: we will offer a reschedule or a refund. Completion of a consultation does not exclude a claim for service defects, incomplete delivery, or a breach of agreed terms. Subjective disagreement with a prediction does not itself prove a service defect. Your rights and claim handling deadlines follow Russian law and the offer.

After payment and agreeing on a time, a “Start session” button appears in the chat. The video call happens right in the app (or through integration with a secure service). You can turn off the camera if you want.

The guide must warn you in advance. In this case you can reschedule or get a full refund.

Yes, the chat stays open indefinitely. You can always return to the conversation, but new messages after the session ends are sent only with your consent (or under a paid chat rate, if the guide has set it up).

Venera is available for iPhone and Android. Guides can also use the web version from a computer.

Go to “Profile” → “Settings” → “Edit”. There you can change your name, photo, email and other details.

Tap “Forgot code?” on the login screen. We will send a new confirmation code to your phone number or Telegram.

Fill out the form on our website (link in the invitation). After reviewing your form, we will contact you for a short interview. If you pass, you will get access to your personal account.

It is advisable to attach photos/scans of training certificates, diplomas or links to a portfolio. For well-known experts the process is expedited.

There is no trial period: once your profile is approved, you can take bookings right away. We recommend that new guides add a short free service of up to 15 minutes — it makes it easier for clients to get to know you and helps you get your first reviews sooner.

We have prepared a detailed guide. In short: add a quality photo, record a video card (up to 60 seconds), write a sincere description, specify your specialization, topics, prices and session durations. The livelier and more honest the profile, the more responses you get.

Funds arrive in your internal balance right after the session is successfully completed. You can withdraw them to a card at any time. The platform fee is 30%.

Wait 10 minutes, then mark the session as “not held” in the chat. The funds will be returned to the client. If the client was late, you can start the session late or reschedule — at your discretion.

At the appointed time, an active “Start session” button appears in the chat with the client. Tap it — the system will create a secure video room and send a link to the client. You do not need to set up anything.

Yes, the chat stays open indefinitely. You can view the conversation history. However, to send new messages after the session ends (unless it is related to rescheduling), a paid chat may be introduced — you can enable this option in the settings.

After the session ends, the client will receive a push notification inviting them to rate the consultation on a scale from 1 to 5 and write a text review. You will be able to see reviews in your profile and reply to them.

Go to “Finances” → “Withdraw funds”. Specify the amount (at least 1000 rubles) and your card details. Withdrawal takes 3–5 business days.

Payouts are available to self-employed guides (professional income tax) and sole proprietors: before your first withdrawal, provide your tax status and INN. If you are self-employed, issue a receipt in the “Moy Nalog” app after each payout and send it to support. You pay the income tax yourself.

It is prohibited to give medical diagnoses, recommend refusing treatment, claim that death or catastrophes are inevitable, or incite violence. The full list is in the Code of Ethics, which you review during registration.

Depending on the severity of the violation — a warning, a temporary block, or a permanent removal from the platform with confiscation of earned funds (in case of fraud).